2022 was great, we’ll make 2023 even better!
We value your business, communication, and relationships.
2023 Focus Areas
We are building on the momentum from 2022 and in 2023, we will invest further in several areas that will benefit your property.
- New channel management option
If you don’t like MyAllocator, switch to rezStream. With our new channel manager we can offer you more than 50 direct connections backed by live rezStream technical support. - New SMS/text functionality
Use your phone or your computer to text directly with customers before, during, and after their stay. Leverage AI for auto-responses. Upsell your amenities. Make it easy for guests to check their reservations and act. - New credit card payment option
“rezStream Payments” will give you an alternative to Shift4 credit card processing and deliver better flexibility and functionality backed by direct rezStream support. - New QuickBooks integration
Save time and money with your PMS revenue data synchronized and downloaded into your accounting software. - Improve reporting section
Get your accounting, revenue, and business data easier and faster than ever before. - Other time savers
Auto-update future invoices with new taxes/fees and expanded functions for group management. - Guest self-serving enhancements
Save time and please guests by easily sending them payment links and contactless check-in options over phone and email. - New public facing API (Application Programming Interface)
Allows external parties to connect to the rezStream Cloud software, bringing you more useful tools and applications to work in concert with your PMS data. - Hire developers
So we can deliver new features faster. - Invest in our technology
So your system is fast, stable, and secure.
- Build tighter integration between our website offering and our PMS
Saves you time and makes you more efficient. - Add new tools and features to TCMS
Giving you more to maximize your website’s performance. - Additional website design themes
To give you more design options so your website remains future-proof.
- Export and successfully sunset Universal Analytics
Ensuring a smooth and hands-free transition to Google Analytics 4 (GA4). - Experiment and test AI technology
Ability to create more content to increase your property’s online presence and convert lookers into bookers quicker.
- Hire additional customer success team members
Offering every customer a central rezStream contact to assist with your business needs and goals. - Increase video talks
Email is OK and phone is good, but in-person conversations on Zoom/Teams can be invaluable. - Attend a dozen +/- lodging specific tradeshows across the country
Nothing beats in-person conversations. - Attend several technology conferences
We invest in our people, so they have the knowledge to invest in you. - Invest in analytics
The better we understand what works and why amongst our customers, we can repurpose that learning for all. - Introduce a new in-app tool
We can now deliver custom tailored suggestions and education to each of you right inside your software.
Happy Clients
We are dedicated to helping our clients book more and work smarter.
2022 Highlights
We accomplished a lot in 2022 and here are some of the ways we helped make last year a banner year for our independent lodging customers.
Click on a service to learn more.
- We integrated with Google Hotels
Leveraging Google Hotels is a powerful way for you to receive more commission free bookings. - We made multiple enhancements to your Occupancy Map
Work easier/faster/better with things like Enhanced Date Header, Custom Colors, Faster Navigation, Real-Time Rate Updates, and Special Events/Holidays/Notes. - We improved your Booking Engine
Better guest experience when shopping online: Custom Messages, Control Thank You and Failed Payment Messaging, SMS Opt In. - We made the Dashboard more user friendly
Save time and improve your visibility with: Quick Check In/Out, Collapsible Sections on Activity Today Widget, Batch-Print/Email Invoices . - We expanded Auto-Email functionality
You can now send any type of letter via scheduling and blind CC any email on all outgoing emails. - We enhanced Yield Management
Your booking engine will push yielded rates to ALL your OTA channels instantly, so you have rate parity everywhere. - We integrated with Heartland Restaurant POS
If you manage a dining operation, you can now track and combine all guest charges on their lodging invoice. - We invested in two new Property Management features
These segment specific features included Units Tags/Amenities and Booking Engine Property Filters. - We invested in our cloud platform and technology
Bringing you better security with Two Factor Authentication (2FA) login and improved speed with upgraded hardware and technology.
- Our design team delivered three new website themes
This meant more flexibility with segment specific designs to better represent your property type. - We updated all websites to WordPress 6.0
This means better security and faster websites for everyone. - We launched a new Cloud PMS/TCMS website integration
Less manual work to ensure your website and PMS are displaying consistent information.
- We created and launched Google Ads responsive ads
More effective ad formats are being utilized to increase return on ad spend. - We implemented Google Analytics 4 (GA4) revenue tracking
New and improved analytics platform in place to continue to measure your property’s digital marketing and website performance. - Our team added Facebook Instant Replies for social media clients
Assisting your guests in getting timely responses when they reach out on Facebook.
- rezStream customers saw growth in 2022
The average rezStream customer saw a 5% increase in both Unit Revenue and Total Revenue in 2022 on top of double-digit growth in 2021. - rezStream started a customer success specific department, adding new staff and technology
We are now delivering VIP customer service and custom solutions to more and more of you. - We attended a dozen lodging tradeshows
Meeting in person and talking with lodging operators about their latest pains and needs is an invaluable source of inspiration for us. - We also attended several technology industry conferences
We are committed to invest in our staff and their knowledge so we can stay current on the latest developments in technology.
We hope you are as excited as we are about the future. If you have any specific questions or requests, or just would like to talk with us, please reach out any time.
We look forward to serving you with stellar lodging technology tools and services for years to come.
Thank you,
Your rezStream Team
Published: March 9, 2023
