Special Offer for Park Rapids Area Lodging Businesses
Get rezStream software free through August 2025—an exclusive deal for Park Rapids Lakes Area Chamber members!









Amanda Mccallister27. February, 2024. Awesome customer service Pros: I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, [sensitive content hidden] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. [sensitive content hidden] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. [sensitive content hidden], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially [sensitive content hidden], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support. Cons: Absolutely nothing!!! They go above and beyond for there customers!! Catherine Shoemaker4. February, 2024. The software does what it needs to do Overall: I find it easy to use and the support is awesome Pros: It works very well and the support staff our great Cons: The fact that you can not reinstate a canceled reservation Daniel Meyer4. February, 2024. Excellent software Pros: All features and the cooperation with the people at rezstream Cons: Noting that we are not happy with! All perfect Will Tims2. February, 2024. Satisfied with RezStream Overall: We really enjoy the personalized customer support and fast response times from real human beings. Pros: Ease of use, intuitive design, and excellent customer support. Cons: Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for. David Ferris30. January, 2024. Good system Overall: Has worked well for our needs. We don’t need the online booking or credit card system. Pros: It works well for our resort reservation needs Cons: Hard to get it to sync for mailing address printing. But that could just be user error too Mike Williams29. January, 2024. Efficient and Effective! Pros: That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency. Cons: I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation. Eric Fairchild25. January, 2024. Easy System with GREAT customer service. Overall: Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros: The platform is easy to manage and use. The customer service is outstanding! Cons: Just hard to change reservations once made. You have to find just the right screen. David Helm24. January, 2024. Rez Stream Review Overall: Great, the ease of using Rez Stream is super helpful for the job I do! Pros: Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork. Cons: Some things on it I have to dabble through every once and awhile.! Roger Moroney24. January, 2024. Rezstream for a small Bed & Breakfast Pros: Great support staff that walked me through the initial onboarding, and have been very helpful since when I have encountered any issues or concerns. Cons: So far nothing major has come up. A minor nitpick is the number of emails from a simple inquiry due to their call ticket system, but better that they have a call tracking system. Laurie Furr24. January, 2024. Small Lodge Happy with rezStream Overall: We are pleased with rezStream and have no plans on switching. Pros: We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful. Cons: No big cons, but then again, I do not have anything to compare rezStream to.Capterra rating score: 4.8 of 5, based on 112 reviews
